University of Minnesota
University of Minnesota

Office Hours and Walk–In Advising for F and J Visa Holders

F/J Advising Services Will Not Be Available on Fridays Through August 7

During the summer, F/J advising services will be available Monday-Thursday through August 7. ISSS will resume F/J advising services on Fridays beginning August 14.

In-Person Walk-ins Canceled Until Further Notice

Until further notice: ISSS staff will be working remotely and will not be able to provide walk-in appointments and document pick up. ISSS advisors and counselors are available to discuss any concerns international students or scholars have.

How you can contact ISSS:

  • Phone: To make an appointment to talk to an ISSS staff member over the phone, please go to and fill out the phone request form. Our staff will then call you, and, when they do, you can request to change to a Google Hangout or Zoom meeting. Please do not also email ISSS after submitting the form as this will lead to a duplication of efforts and confusion.
  • Email: Send an inquiry to
  • F and J Visa Document pick up: Please complete the "Mail I-20/DS-2019" request in MyISSS, and your document will be sent to you. Please be aware that this form cannot be used to request a new document be issued.
  • Employment-Based Visas (this does not include CPT/OPT): Departments and staff with questions about Employment-Based Visas should email, or contact their advisor/case manager directly by email.

Definition of a "Business Day"

Calendar showing the example
(click for pdf)

When accepting visa requests, we often state, “ISSS takes 7 business days to issue a new document.” What is this?

A business day is a day when ISSS is open. 

ISSS starts counting business days when the office opens on the business day after the request is received. Business days are usually Monday through Friday. Weekends (Saturday and Sunday) are not business days, and days the office is closed are also not business days.


  • ISSS receives your request on a Tuesday (the 1st day of the month). The following Monday is a holiday so the office will be closed. Your document will be available on the following Friday (the 11th day of the month). Review the calendar graphic here.

NOTE: ISSS cannot back-date an authorization (write a date earlier than when it should be authorized).

Contact Us

International Student and Scholar Services
190 Hubert H. Humphrey School
301 19th Ave. South
Minneapolis, Minnesota 55455

Telephone: (612) 626-7100
Fax: (612) 626-7361