ISSS Staff Working Remotely

Until further notice: ISSS staff will be working remotely and will not be able to provide walk-in appointments and document pick up. ISSS advisors and counselors are available to discuss any concerns international students or scholars have.

How You Can Contact ISSS

Current Students and Scholars

ISSS does not make same-day appointments. If you wish to contact an ISSS staff member:

• F/J Advising Appointments: To schedule a meeting with an advisor, please visit isss.appointments.umn.edu; this will bring you to a short intake survey to route you to the appropriate advisor. These appointments will automatically set up a zoom link.
• Academic Consulting: Request an appointment with an ISSS Academic Counselor appointment by visiting isssacs.appointments.umn.edu.
• You can also email isss@umn.edu or contact the staff member directly.

Prospective/New Students

• New Students: If you have been accepted but not started classes, you can email isssnew@umn.edu. If you are not sure who to ask on campus, we will answer or direct you to the correct office.
• Prospective Students: If you have questions about enrolling at the University of Minnesota, go to intlstudy.umn.edu or email intlstudy@umn.edu.

Departments and Staff

• Employment-Based Visas (this does not include CPT/OPT): Departments and UMN staff with questions about Employment-Based Visas should email issshvis@umn.edu  or contact their advisor/case manager directly by email.
• Departments with J Exchange Visitors (J-1 Research Scholars, Professors, Short-Term Scholars & J student Interns) questions:  Email isssjast@umn.edu or contact the staff member directly.

I-20 Processing Timeline

For the duration of ISSS remote work, the processing time for all I-20 requests is 10 business days.