University of Minnesota
University of Minnesota

Office Hours and Walk–In Advising for F and J Visa Holders

ISSS Staff Working Remotely

Until further notice: ISSS staff will be working remotely and will not be able to provide walk-in appointments and document pick up. ISSS advisors and counselors are available to discuss any concerns international students or scholars have.

How You Can Contact ISSS

Current Students and Scholars

ISSS does not make same-day appointments. If you wish to contact an ISSS staff member:

  • F/J Student and Scholar Advising Appointments: To schedule a meeting with an advisor, please visit; this will bring you to a short intake survey to route you to the appropriate advisor. These appointments will automatically set up a zoom link.
  • Academic Counseling: Review the Academic Counseling webpage for directions on how to make an appointment.
  • Funding Program: Please email if you have questions or wish assistance with the ISSS Funding Program.
  • If you prefer, you can email or contact a staff member directly. You do not need to make an appointment if you do not need to meet directly with a staff member.

Prospective/New Students

  • New Students: If you have been accepted but not started classes, you can email when you have questions. If you are not sure who to ask on campus, we will answer or direct you to the correct office.
  • Prospective Students: If you have questions about enrolling at the University of Minnesota, go to or email

Departments and Staff

  • Employment-Based Visas (this does not include CPT/OPT): Departments and UMN staff with questions about Employment-Based Visas should email  or contact their advisor/case manager directly by email.
  • Departments with J Exchange Visitors (J-1 Research Scholars, Professors, Short-Term Scholars & J student Interns) questions:  Email or contact the staff member directly.

Other Updates

  • I-20 Processing Timeline: For the duration of ISSS remote work, the processing time for all I-20 requests is 10 business days

Definition of a "Business Day"

Calendar showing the example
(click for pdf)

When accepting visa document requests, we often state, “ISSS takes 7 or 10 business days to issue a new document.” What is this?

A business day is a day when ISSS staff are working. 

ISSS starts counting business days on the business day after the request is received. Business days are usually Monday through Friday. Weekends (Saturday and Sunday) are not business days, and days ISSS staff are not working are also not business days.


  • ISSS receives your request via MyISSS on a Tuesday (the 1st day of the month). The following Monday is a holiday so ISSS staff will not be working. Your document will be ready on the following Friday (the 11th day of the month). Review the calendar graphic here.
  • ISSS receives your PDF-based request on a Wednesday (the 1st day of the month). Your document will be ready 10 business days later on Wednesday (the 15th day of the month).

NOTE: ISSS cannot back-date an authorization (write a date earlier than when it should be authorized).

Contact Us

International Student and Scholar Services
190 Hubert H. Humphrey School
301 19th Ave. South
Minneapolis, Minnesota 55455

Telephone: (612) 626-7100
Fax: (612) 626-7361