Contact Us

General Office Contact Information

190 Hubert H. Humphrey School (campus map)
301 19th Avenue South
Minneapolis, Minnesota 55455

Telephone: 612-626-7100
Fax: 612-626-7361
Email: [email protected]

To Ask a Question or Make an Appointment

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Current Students and Scholars

Please note: ISSS does not make same-day appointments. If you prefer, you can email [email protected] or contact a staff member directly. You only need an appointment if must meet directly with a staff member.

F/J Student and Scholar Advising Appointments

To schedule a meeting with an advisor, please visit; this will bring you to a short intake survey to route you to the appropriate advisor. These appointments will automatically set up a Zoom link.

Academic Counseling

Review the Academic Counseling webpage for directions on how to make an appointment.

Funding Program

Email [email protected] if you have questions or wish assistance with the ISSS Funding Program.

New Students

If you have been accepted but not started classes, you can email [email protected] when you have questions. If you are not sure who to ask on campus, we will answer or direct you to the correct office.

Prospective Students

If you have questions about applying and enrolling at the University of Minnesota, go to our website for prospective students or email [email protected].

Departments and Staff

Employment-Based Visas (this does not include CPT/OPT)

Departments and UMN staff with questions about Employment-Based Visas should email [email protected]  or contact their advisor/case manager directly by email.

Departments with  Questions about J Exchange Visitors

J Exchange Visitors are: J-1 Research Scholars, Professors, Short-Term Scholars, & J student Interns

Email [email protected] or contact the staff member directly.

Document Processing

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What is the processing time for an I-20?

While ISSS staff are working remotely, the processing time for all I-20 requests is 10 business days

What is the definition of a "business day"?

When accepting visa document requests, we often state, “ISSS takes 7 or 10 business days to issue a new document.” What is this?

sample calendar showing how business days are counter
Click to see larger image


A business day is a day when ISSS staff are working. 

ISSS starts counting business days on the business day after the request is received. Business days are usually Monday through Friday. Weekends (Saturday and Sunday) are not business days, and days ISSS staff are not working are also not business days.


  • ISSS receives your request on a Tuesday (the 1st day of the month). The following Monday is a holiday so ISSS staff will not be working. Your document will be ready on the following Friday (the 11th day of the month). 

NOTE: ISSS cannot back-date an authorization (write a date earlier than when it should be authorized).

How do I use eShip Global?

Eship Global is an express shipping service for international students/scholars and university staff/faculty. Review our directions if you are submitting a request to have documents sent through it.

Visit Our Office

Please note: Until further notice, ISSS staff will be working remotely and will not be able to provide walk-in appointments and document pick up.

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Directions to the ISSS Welcome Center

entrance to Humphrey School building

Located on the first floor where the Humphrey School and Heller Hall connect
190 Hubert H. Humphrey School (campus map)
301 19th Avenue South
Minneapolis, Minnesota 55455

Additional Resources

Checking in for Appointments

All students and scholars should check in at the Welcome Center in 190 Humphrey (unless otherwise directed).

Some ISSS staff members have offices in other locations. If you have a meeting with an ISSS staff person and need assistance finding their office, check in at the Welcome Center in 190 Humphrey so staff can direct you.


Any individuals wishing a disability-related accommodation should contact the Welcome Center Front Desk (612-626-7100 or [email protected]). Please try to provide two weeks advance notice if you are requesting additional accommodations.

Last updated: July 7, 2021