Contact Us


ISSS is not offering in-person advising or Walk-in Hours at this time.

The ISSS Welcome Center (190 Humphrey School) is open to the public Monday, Tuesday, and Thursday between 9:00 a.m. and 3:00 p.m., unless otherwise noted. During these hours, staff will be available for the following services:

  • Phone/virtual advising for international students, scholars, and departments
  • Document pick-up and drop-off
  • The signing of F-1 Employment Verification letters (students can bring their letters to the Welcome Center for a signature any time the office is open)

On Wednesday and Friday the ISSS office will be closed to the public, and staff will be offering all advising services remotely. 

Students/scholars who have questions will need to email, call, or meet with an advisor virtually (more information below), and you should go to the Forms page for your visa type to submit requests through MyISSS or email.

To Ask a Question or Make an Appointment

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Current Students and Scholars

PLEASE NOTE: Below is information about how to meet with an ISSS advisor virtually. If you prefer, you can email [email protected], call 612-626-7100, or contact a staff member directly.

F/J Student and Scholar Virtual Advising Appointments

To schedule a meeting with an advisor, please visit These appointments are limited to 25 minutes, and you can schedule appointments with specific advisors. You will receive a Zoom link in your confirmation email, and each advisor sets their own schedule for when appointments are available.

PLEASE NOTE: F-1 students who have short questions are encouraged to use the drop-in advising (below).

*NEW* Drop-in Virtual Advising for F-1 Students

These are 10-minute sessions to answer quick or urgent questions. ISSS's Virtual Drop-Ins hours will be on Mondays (10:00 a.m. to Noon), Wednesdays (1:00 to 3:00 p.m.), and Fridays (1:00 to 3:00 p.m.).

To start a drop-in, go to during our drop-in hours. You will be asked a few short questions and then placed in a  Zoom meeting room. The next available ISSS advisor will join the room to answer your question.


  • You cannot request to talk to a specific advisor during a drop-in appointment, and you will be asked to make an advising appointment if your question will take longer than 10 minutes to answer.
  • Drop-ins are only for students on F-1 visas. Students on J-1 or other visas will need to make an appointment (above).

Academic Counseling

Review the Academic Counseling webpage for directions on how to make an appointment.

Funding Program

Email [email protected] if you have questions or wish assistance with the ISSS Funding Program.

New Students

If you have been accepted but not started classes, you can email [email protected] when you have questions. If you are not sure who to ask on campus, we will answer or direct you to the correct office.

Prospective Students

If you have questions about applying and enrolling at the University of Minnesota, go to our website for prospective students or email [email protected].

Departments and Staff

Employment-Based Visas (this does not include CPT/OPT)

Departments and UMN staff with questions about Employment-Based Visas should email [email protected]  or contact their advisor/case manager directly by email.

Departments with Questions about J Exchange Visitors

J Exchange Visitors are: J-1 Research Scholars, Professors, Short-Term Scholars, & J student Interns

Email [email protected] or contact the staff member directly.

Submitting Visa Requests or Documents

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How do I submit a visa-related request?

How can I bring/drop-off documents to the ISSS office?

When necessary, documents can be dropped off at the ISSS Welcome Center whenever the office is open to the public. An appointment is not needed to leave documents at ISSS, however, you will not be able to meet with an advisor when doing so.

Visa requests should be submitted either through MyISSS or email (review the Forms page for more information)

Document Delivery and Processing

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How can I receive my documents?

Depending on your visa type, you can select the delivery method that is most convenient for you.

  • Email: Due to visa regulations, only F-1 students can choose to receive electronic versions of their documents through email.
  • Standard Mail: Physical I-20/DS-2019 documents can be mailed through standard mail. There will not a cost for this.
  • Express Mail: International students/scholars and university staff/faculty can choose to have their physical I-20/DS-2019 documents sent to them by Express mail (Eship Global) or USPS. Students/employees/departments will be responsible for paying for the cost of express mail.
  • Pick-up: Physical I-20/DS-2019 documents can be picked up from the ISSS Welcome Center whenever the office is open to the public.

What is the processing time for an I-20?

The processing time for all I-20 requests is 10 business days

What is the definition of a "business day"?

When accepting visa document requests, we often state, “ISSS takes 7 or 10 business days to issue a new document.” What is this?

A business day is a day when ISSS staff are working. 

ISSS starts counting business days on the business day after the request is received. Business days are usually Monday through Friday. Weekends (Saturday and Sunday) are not business days, and days ISSS staff are not working are also not business days. 

Examples (review a graphic version here):

  • ISSS receives your request on a Tuesday (the 1st day of the month). The following Monday is a holiday so ISSS staff will not be working. Your document will be ready on the following Friday (the 11th day of the month). 

NOTE: ISSS cannot back-date an authorization (write a date earlier than when it should be authorized).

How do I use eShip Global?

Eship Global is an express shipping service for international students/scholars and university staff/faculty. Review our directions if you are submitting a request to have documents sent through it.

Visit Our Office

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Directions to the ISSS Welcome Center

entrance to Humphrey School building

Located on the first floor where the Humphrey School and Heller Hall connect
190 Hubert H. Humphrey School (campus map)
301 19th Avenue South
Minneapolis, Minnesota 55455

Additional Resources

Checking in for Appointments

For in-person appointments, all students and scholars should check in at the Welcome Center in 190 Humphrey (unless otherwise directed).

Some ISSS staff members have offices in other locations. If you have a meeting with an ISSS staff person and need assistance finding their office, check in at the Welcome Center in 190 Humphrey so staff can direct you.


Any individuals wishing a disability-related accommodation should contact the Welcome Center Front Desk (612-626-7100 or [email protected]). Please try to provide two weeks advance notice if you are requesting additional accommodations.

Last updated: January 13, 2022