Contact Us


The ISSS Welcome Center (190 Humphrey School) is open to the public Monday, Tuesday, and Thursday between 9:00 a.m. and 3:00 p.m., unless otherwise noted.

We are not offering in-person advising or Walk-in Hours at this time. Students/scholars who have questions will need to email, call, or meet with an advisor virtually (more information below). Go to the Forms page for your visa type to submit requests through MyISSS or email.


Employment Verification (SSN Letter) and Document Drop-Off/Pick-Up

  Monday Tuesday Wednesday Thursday Friday
Visit ISSS Office 9 a.m. to 3 p.m. 9 a.m. to 3 p.m. Not available 9 a.m. to 3 p.m. Not available

Meet with an Advisor

Note: Advisors are available to answer questions and provide advising.

F-1 Students

Immigration-Related Questions  
Email Advising [email protected]
Phone Advising (612-626-7100) Monday to Friday, 9 a.m. to 3 p.m.
Virtual Drop-In Monday, 10 a.m. – 12:00 p.m.
Tuesday/Thursday, 1:00–3:00 p.m.
Appointments Monday to Thursday
Travel signature and other I-20 Requests (e.g. OPT, CPT, Extension, etc.) Submit request
Academic Counseling Make an appointment
Funding Email [email protected]
I-20 Requests (e.g. OPT, CPT, Extension, etc.) Submit requests

J-1 Students and Scholars

Email Advising [email protected]
Appointments Make an appointment
DS-2019 Requests Submit requests
Academic Counseling Make an appointment

Email [email protected]

Sponsored F-1 and J-1 Students

Immigration-Related Questions  
Email Advising [email protected]
Appointments Tuesday to Thursday
F-1 Requests
Travel signature and other I-20 Requests (e.g. OPT, CPT, Extension, etc.)
Submit requests
DS-2019 Requests Submit requests
Academic Counseling Make an appointment


To Ask a Question or Make an Appointment

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New Students

If you have been accepted but not started classes, you can email [email protected] when you have questions. If you are not sure who to ask on campus, we will answer or direct you to the correct office.

Prospective Students

If you have questions about applying and enrolling at the University of Minnesota, go to our website for prospective students or email [email protected].

Departments and Staff

Employment-Based Visas (this does not include CPT/OPT)

Departments and UMN staff with questions about Employment-Based Visas should email [email protected]  or contact their advisor/case manager directly by email.

Departments with Questions about J Exchange Visitors

J Exchange Visitors are: J-1 Research Scholars, Professors, Short-Term Scholars, & J student Interns

Email [email protected] or contact the staff member directly.

Submitting Visa Requests or Documents

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How do I submit a visa-related request?

How can I bring/drop-off documents to the ISSS office?

When necessary, documents can be dropped off at the ISSS Welcome Center whenever the office is open to the public. An appointment is not needed to leave documents at ISSS, however, you will not be able to meet with an advisor when doing so.

Visa requests should be submitted either through MyISSS or email (review the Forms page for more information)

Document Delivery and Processing

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How can I receive my documents?

Depending on your visa type, you can select the delivery method that is most convenient for you.

  • Email: Due to visa regulations, only F-1 students can choose to receive electronic versions of their documents through email.
  • Standard Mail: Physical I-20/DS-2019 documents can be mailed through standard mail. There will not a cost for this.
  • Express Mail: International students/scholars and university staff/faculty can choose to have their physical I-20/DS-2019 documents sent to them by Express mail (Eship Global) or USPS. Students/employees/departments will be responsible for paying for the cost of express mail.
  • Pick-up: Physical I-20/DS-2019 documents can be picked up from the ISSS Welcome Center whenever the office is open to the public.

What is the processing time for an I-20?

The processing time for all I-20 requests is 10 business days

What is the definition of a "business day"?

When accepting visa document requests, we often state, “ISSS takes 7 or 10 business days to issue a new document.” What is this?

A business day is a day when ISSS staff are working. 

ISSS starts counting business days on the business day after the request is received. Business days are usually Monday through Friday. Weekends (Saturday and Sunday) are not business days, and days ISSS staff are not working are also not business days. 

Examples (review a graphic version here):

  • ISSS receives your request on a Tuesday (the 1st day of the month). The following Monday is a holiday so ISSS staff will not be working. Your document will be ready on the following Friday (the 11th day of the month). 

NOTE: ISSS cannot back-date an authorization (write a date earlier than when it should be authorized).

How do I use eShip Global?

Eship Global is an express shipping service for international students/scholars and university staff/faculty. Review our directions if you are submitting a request to have documents sent through it.

Visit Our Office

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Directions to the ISSS Welcome Center

entrance to Humphrey School building

Located on the first floor where the Humphrey School and Heller Hall connect
190 Hubert H. Humphrey School (campus map)
301 19th Avenue South
Minneapolis, Minnesota 55455

Additional Resources

Checking in for Appointments

For in-person appointments, all students and scholars should check in at the Welcome Center in 190 Humphrey (unless otherwise directed).

Some ISSS staff members have offices in other locations. If you have a meeting with an ISSS staff person and need assistance finding their office, check in at the Welcome Center in 190 Humphrey so staff can direct you.


Any individuals wishing a disability-related accommodation should contact the Welcome Center Front Desk (612-626-7100 or [email protected]). Please try to provide two weeks advance notice if you are requesting additional accommodations.

Last updated: June 17, 2022